Dene Magna School
Commercial Routes

Renewals

If you are a current customer, having purchased a ticket for the 2024/25 academic year, you will be given a chance to renew your ticket. A link will be emailed to the email address on file, with a link to purchase a ticket for the 2025/26 academic year. If you have not received this link by the afternoon of Tuesday 22nd July 2025 please contact us on hometoschool@grindlescoaches.co.uk.

New Ticket Sales

Tickets will only be able to be purchased from our website, www.grindlescoaches.co.uk. The portal will open from Monday 4th August 2025 and spaces will be available on a first come, first served basis. We will offer an annual ticket. The annual ticket can either be paid for in one payment, or by monthly instalments using Direct Debit.

We fully appreciate the financial pressures that the country is currently facing and the burden that the cost of school transport is. We recommend that you check with Gloucestershire County Council if you think you may be eligible for free transport before purchasing a ticket.

Year 11 Ticket

We have decided this year to release a ticket, specifically for Year 11 students. This ticket has a discount, to account for the fact that students will not be travelling for the whole of the academic year, due to them finishing their exams in June. Therefore, this ticket will be valid from Tuesday 2nd September 2025 until Tuesday 30th June 2026. The full cost of the ticket is £786.20. As per our normal ticket this can either be paid for in one payment, or in monthly instalments (1 x Deposit @ £78.62 + 9 x Monthly Payments @ £78.62 (September - May)).

Direct Debit Payments

We have ensured to implement a system which facilitates the option to pay in instalments. The first payment (£75.00) will be taken shortly after you sign up. This is to secure your ticket. A further 11 monthly payments of £70.00 will commence in September. Your last payment will be in July.

If you sign up late, i.e end of August/beginning of September, the deposit payment will be very close to the first Direct Debit payment so we advise that tickets are purchased as early as possible.

Tickets

Tickets will be issued immediately after purchase, in the form of a QR code, which the student will use to scan upon boarding the bus for each journey. It is recommended that this QR code is also printed and kept in their bag/wallet, should the phone not work, or run out of battery. A printed ticket can also be used as a permanent solution for any child that does not have a mobile phone. It is possible to retrieve your QR Code/Ticket at any time from the Shuttle ID Passenger Portal in case of being lost/misplaced.

The scanner will only scan the code once for that journey, it cannot be shared. No ticket = No travel.

Vouchers

The vouchers capability allows anybody to purchase a voucher for either the full or partial amount, and then be used to purchase a ticket. This is ideal if you wish to split the cost between multiple parties. Simply purchase a voucher, pass it onto the person buying the ticket, who will then only pay the difference.

Moving Schools During Academic Year

Should your child stop attending Dene Magna School please email us at hometoschool@grindlescoaches.co.uk. We may, at our sole discretion, consider a refund where there are exceptional circumstances, such as; moving house, changing schools etc. It will be necessary to provide documentary evidence of such circumstances to our satisfaction.

Waiting List

If you are unsuccessful at purchasing a ticket, please register on our waiting list. By registering and gauging your interest, it will help us to be able to make an informed decision as to whether there are viable possibilities of meeting demand. 

Terms and Conditions of Travel

We strongly recommend and advise that before purchasing a ticket you read and understand our terms and conditions of travel. These can be found on our website.

Please email us at hometoschool@grindlescoaches.co.uk if you have any questions or queries.

Benefits of ShuttleID

The benefits of this new system include;

Improved communication - Be the first to know when a bus is running late with our SMS based service alerts.

Effortless payments - Payments that manage themselves without the stress of having to find the right change every week.

Safety first - No physical cash to touch and tickets are scanned up to a foot away from the device, helping distance your child and our staff.

Never lose your ticket - With 24/7 access to your ticket in the Passenger Portal, you’ll always be able to access your ticket on your phone or printed out, putting a stop to replacement ticket fees.

Safeguarding - Rest assured that we know if your child has boarded our bus and when.

A fairer system - Technology helps ensure every passenger is a valid paying customer which ensures everyone gets a fair price.

Convenient ticket purchasing - No longer restricted to just office hours, you can now buy your tickets 24/7.

Simple renewals - Renewing your ticket is as easy as a single button press.

The purchase of a ticket is a simple process, however, there are links to tutorials and help pages on our website, should you have an issue.