Booking Conditions
General Information
In accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992” all passengers booking with Grindles Coaches Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Grindles Coaches Ltd.
There is no requirement for Financial Protection of days trips, and none is provided.
Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. This insurance is only valid for passengers who book and pay directly with/to Grindles Coaches Ltd. If you have booked and/or paid direct to a Travel Agent for a holiday with Grindles Coaches Ltd please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.
This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates.
Refreshment Stops
On all our tours it is our policy to make frequent stops; a suitable stop will be made when available. Please note that due to health & safety regulations all passengers must disembark from the coach at these stops.
Luggage
We ask you to keep your luggage to a minimum i.e. one medium sized suitcase per person. Small overnight bags can be used on tours that feature overnight accommodation but please note that any luggage left on the coach is done so at your own risk and we cannot be held responsible for any loss or damage to property. Please note that porterage is not always available between the coach and hotel and you may be responsible for your own luggage. Any item of lost luggage or property will be held for a period of 1 month following the date of the tour. There will be a minimum charge of £2.00 on collection from our office. Postage & packing will be charged extra and must be received before the item is posted.
Special Needs
In general our tours are not suitable for severely disabled persons and many hotels overseas do not provide adequate facilities for guests with mobility problems or who suffer from other disabilities. We will accept lightweight wheelchairs for travel, subject to them being able to fit in the luggage hold of the coach. (We must be informed at time of booking and it noted on the booking form.) This means we cannot carry battery powered wheelchairs or scooters that need to be taken apart for storage. Our drivers/tour managers will be happy to provide general assistance to passengers but will not be expected to provide assistance that extends to bodily lifting and carrying of any customers on and off the coach or undertake any action that may put their health, safety or welfare at risk.
Passenger Behaviour
We want all our customers to have a happy and carefree holiday. However you must remember that you are responsible for your behaviour and the effect it may have on others. If you or any of your party is abusive or disruptive or behaves in a way which, in our reasonable opinion, or which could damage property, we have the right, after reasonable consideration, to terminate your contract with us. If this happens we will have no further obligations or liability to you. The coach driver/tour manager, or authorised official of other means of transport is entitled to refuse you boarding if in their opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as cancellation by you and we will apply our cancellation charges as listed below. If the refusal is on the inward journey we will have no further obligations or liability to you. Please note that all our coaches are non-smoking and we do not allow the drinking of alcohol or the eating of greasy or odorous foods or chewing gum.
Passports
If your holiday involves travel outside of the UK and you are a British Citizen then you must bring your passport with you. If you are not a British Citizen you should check whether you need a Visa. Grindles Coaches cannot be held responsible for any passenger travelling without the proper documentation. If the holiday involves travel outside the UK you should obtain a European Health Insurance Card. This will ensure that you can obtain medical treatment if you become ill. You can obtain an EHIC Card from the Department of Health online or by telephone.
Deposit
A deposit is required at the time of booking accompanied by a completed booking form. The deposit required is £40.00 per person on all tours. The remaining balance of monies should reach us no later than 8 weeks prior to the departure date. PLEASE NOTE THAT DEPOSITS ARE NON-REFUNDABLE.
Pets
We do not allow pets to be taken on our holidays. Registered Assistance Dogs will normally be accommodated subject to discretion.
Booking Amendments/Changes
In the event of any amendments to your booking we will do our best to accommodate you. Any alterations must be made in writing by the lead contact on the booking form. Please note that an administration charge of £20.00 will be made for each amendment/change.
Prices/Surcharges
The price of your holiday is subject to change due to increases in transportation costs, including fuel (including fuel tax) ferry operated fares & toll charges, fluctuations in exchange rates etc. Please note that all our prices are based on a minimum of 30 passengers travelling.
Child reductions
These are issued on application unless otherwise stated as reductions depend on each tour and the reduction received from the hotel.
Cancellations - In the event of cancellations the following terms apply:
Travel Insurance
We strongly recommend all clients arrange travel insurance.
For all insurance sales Grindles Coaches will be acting as an Introducer Appointed representative of Arthur J. Gallagher Insurance Brokers Limited. Arthur J. Gallagher Insurance Brokers Limited is Authorised and Regulated by the Financial Services Authority.
Complaints Procedure
In the unlikely event that you should have a complaint about your holiday, you should first make contact with our Tour Manager/driver on-site. If they are unable to resolve the matter for you, you should put your complaint in writing within 14 days of the return of your holiday.
Brochure Accuracy
Our itineraries are set many months in advance and sometimes changes take place that are beyond our control. Grindles Coaches will always try to notify each client of any such change but we reserve the right to alter itineraries without prior notification.